West Los Angeles College

Accessibility Information

Our Commitment

RedShelf's mission is to transition the learning community to digital, including students with accessibility needs.

We are advancing online education for today’s students through our cloud-based eReader which is focused on content, pedagogy, and learning. We offer a sleek and intuitive reading experience that is universally accessible and user-friendly.

Our technical expertise and unique market awareness provide the agility, flexibility, and speed necessary to respond to accessibility best practices as they evolve in higher education. Our software utilizes those best practices to provide a foundation for advanced, accessible learning technology.

Compliance Status

Our approach to accessible user experience is to integrate accessibility into the design and development process – from the beginning. In addition, we perform daily, automated tests to validate accessibility and perform comprehensive full platform testing for each release.

RedShelf's Platform (website and readers) supports the use of assistive technologies that improve the functional capabilities of individuals with accessible needs. The Platform renders content compatible with common screen readers and is continuously being developed to support additional programs and maximize current compatibility. Further, the web-based nature of the eReader allows use with the accessibility features of mainstream technologies, such as browser extensions enabling text to speech, high-contrast modes and resizing of book text.

RedShelf recently partnered with Tech for All, Inc. to perform an Accessibility Evaluation of the RedShelf Platform to test, analyze, and identify accessibility barriers encountered when using the portal by people with disabilities. The results of this report were used to guide an accessibility overhaul of the RedShelf Platform to achieve full compliance with the WCAG 2.0 (Level AA) Accessibility Guidelines that cover the Section 508 Accessibility Standards of the Rehabilitation Act.

Tech for All's team consisted of low vision, blind, hearing impaired, and mobility accessibility experts. The evaluation was conducted in the Windows 10 environment using the following browser/screen reader configurations: Internet Explorer 11 with JAWS 17 as well as Mozilla Firefox with NVDA and Chrome with ChromeVox. Testing was also performed with Mac OSX and iOS using Safari and the VoiceOver screen reader and Android with Chrome and TalkBack.

Standards and Involvement

Through direct involvement with research centers, experts, advocates, and users in the accessibility community, RedShelf is on the forefront of accessibility development.

RedShelf's website and HTML 5 eReader are built to be fully compliant with Section 508 of the Rehabilitation Act (29 U.S.C. § 794d) and the Americans with Disabilities Act (ADA).

Our software design, fast navigation, and intuitive study tools align with the Web Content Accessibility Guidelines (WCAG) for content that is perceivable, operable, understandable and robust.

The Section 508 Standards outline the development and maintenance of technology for people with physical, sensory, or cognitive disabilities. The ADA Standards require state and local governments, businesses, and organizations to provide programs, goods, and services to people with disabilities on an equal basis with the rest of the public. WCAG 2.0 aims to provide an international standard for Web content accessibility now and in the future. By continuously incorporating these and other applicable standards into our product offerings, RedShelf becomes increasingly accessible for all users.

RedShelf is always expanding the accessibility software we officially support by being directly involved with accessibility innovations including membership in the  Center for Accessible Materials Innovation (CAMI) National Task Force, a Georgia Institute of Technology AMAC Accessibility Solutions and Research Center program funded by the U.S. Department of Education. We are also a member of California State University’s Affordable Learning Solutions Program and its Accessible Technology Initiative (ATI) , which provides resources and technologies to individuals with disabilities. Finally, we partner with Tech for All, Inc. to conduct independent Comprehensive Accessibility Evaluations of the RedShelf platform to test, analyze, and identify accessibility barriers encountered when using the portal by people with disabilities.

Product Usage Information for Users with Disabilities

Please access the link below for our most recent Voluntary Product Accessibility Template (VPAT) document. If you have any questions please email us at accessibility@redshelf.com

RedShelf offers a variety of documentation to ensure all users have a clear understanding of how best to utilize the product, such as FAQ guides and video tutorials on our YouTube Channel. For additional support, refer to our Contact page.

Accessibility Support & Feedback

RedShelf is proud of the mutually beneficial relationships that we share with institutions and publishers. We collaborate closely with our partners to provide the most optimized materials possible (for example, with enhanced text and image alternatives and markup).

While RedShelf's eReader is compatible with the most prominent file formats (PDF and EPUB), in some cases it may be possible to enhance a title's structure further to improve its compatibility with assistive technologies.

Upon request, RedShelf will collaborate with campus accessibility offices to provide an accessible solution for students. In cases where individual help is necessary, RedShelf utilizes a dedicated, onsite customer support team to give students and faculty one-on-one support.

To request an alternate version of a publication, please email us at accessibility@redshelf.com

Future Application Enhancements

The RedShelf cloud-based eReader allows for fast and seamless feature releases and content updates. No software downloads are required for users to take full advantage of its evolving and increasingly accessible features.

Our growing title collection, improved applications and ongoing, active collaboration with the accessibility community allow RedShelf to accommodate users' needs best. We are constantly developing new features for our eReader and striving to make those features available to users with disabilities.


Additional Resources

The core tenets of our customer service are

  • Quick response time, usually within 24 hours
  • Thorough and thoughtful answers
  • Empathetic customer appreciation
  • Customer feedback data communicated and incorporated across the company

Our customer experience team is ready to assist customers with questions or other needs. Please email us at  help@redshelf.com.